Sometimes you need a quick answer to a health question that can’t wait. Our team is ready to help, anytime. Call our 24-Hour Nurse Line to talk to a registered nurse who can answer questions about various health topics or help you decide where to go for care. This can help you avoid a costly trip to the emergency room if you don’t need it.

While only a doctor can diagnose, prescribe or give medical advice, our nurses can:

• Give you more information about many health and wellness topics
• Help you decide where to go for care
• Tell you simple steps to take care of a health concern that isn’t urgent
• Email you links to videos with more information

To get answers from a nurse 24/7/365, call 1-800-556-1555 (TTY: 711).

We love offering highly personalized support. Our nurses offer free, confidential, one-on-one support — personalized for what you’re going through.

While only a doctor can diagnose, prescribe or give medical advice, your clinical nurse can help you:

• Prepare for and follow up on a hospital stay, treatment or procedure
• Learn more about a health condition, such as diabetes
• Work with your health care providers to coordinate services
• Stay on track with your doctor’s care plan
• Manage your medications
• Make a plan to work toward your health goals

We’re just a phone call away. Call 1-833-529-1661 (TTY: 711) , and ask to speak with a clinical nurse.

Pregnancy and postpartum can be a lot, but you don’t have to figure it out alone. You’ve got a team behind you, ready to guide you through it all. Our maternity program offers expert support on what to expect before and after delivery, how to spot early labor signs, and tips for newborn care.

The program can also:

• Offer cost-effective phone-based genetic counseling and screening, as well as cost-effective genetic testing
• Help you make informed decisions throughout your pregnancy
• Give you advice on lowering your risk for early labor
• Help you cope with postpartum depression

The online Maternity Support Center also offers helpful information like:

• Pre-pregnancy checklists
• Coverage information, such as how much ultrasound tests cost
• Breastfeeding and health care after delivery
• Baby-care tips, and more

Text Baby to 66902 or call 1-800-272-3531 (TTY: 711), Monday through Friday, 8 AM to 7 PM ET.

Important note: Your new baby must be enrolled in your employer’s medical plan within 60 days following the birth if you want to cover them under your benefits. Log in to the Caregiver Service Portal and the Benefits Enrollment System to update your benefits coverage or contact the Benefits Service Center at 888-615-6481 for assistance.

If you take a specialty medication, you may be able to lower your out-of-pocket costs. Your dedicated team at Aetna has partnered with PrudentRx to help you save money on your specialty prescriptions. PrudentRx works with pharmaceutical manufacturers to offer copay assistance programs.

Not sure if you take a specialty medication? Check the list of medications covered under the PrudentRx program.

Call PrudentRx at 1-800-578-4403 to speak to a customer service advocate who can answer any questions and enroll you in the program.